rxz123
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There are two ways you can go about this:
1. You can stand up for your rights (and lose the customer and any possible referrals)
2. You can keep your temper and keep your customer
REPLIES TO COMPLAINTS
Most businesses these days have (or should have) as their policy that the customer is always right. It's far better business sense to replace a couple of items which don't need replacing Nike SF Air Force 1 Australia Cheap , and reap the reward of customer satisfaction and possible referrals, than to insist on your rights and lose unknown numbers of customers and referrals.
So, the aim of your response to an irate customer is to find out what heshe wants and to give it to himher. Even if the request appears to be entirely unreasonable, what you earn in Brownie Points, often makes up for what you lose in replacing the item (unless of course it's a Maserati or the like!).
HOW TO RESPOND
1. Express regret, sincerely. Don't say Nike SF Air Force 1 Australia , "We can't understand how this happened," because this implies that the customer is careless or stupid, since no-one else has had this trouble.
2. Explain how the trouble occurred. Your customer is entitled to know what went wrong (this also reflects well on your business, since it shows that you've taken the complaint seriously enough to investigate it thoroughly, and we all like to be taken seriously).
3. Tell the customer what you are going to do to rectify the situation. The best thing to do is exactly what the customer said he wanted. If this is totally impossible, suggest a viable alternative.
Sometimes the customer will be at fault Nike Lunar Force 1 Australia Cheap , by forgetting to include a correct address or leaving out the cheque etc. Again, don't write anything that might make the customer feel s. cheap air max sale nike air max womens wholesale wholesale nike shoes china wholesale jordan shoes from china nike vapormax wholesale mens nike shoes wholesale outlet Wholesale Nike Shoes cheap air jordans womens Wholesale Nike Shoes China Wholesale Air Jordan
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