goon2019
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Screen Sharing: See and Fix Remote Computers
The remote end-user has the option of allowing a support technician to View or Control his computer. If the end-user selects View, the technician can see the remote desktop and chat with the end-user, but is unable to perform other actions.
If the end-user selects Control, the technician can work on the remote desktop as if it were a local system. The end-user always retains overriding control of the computer and can exit the support session at any time.
Reps can also share control of their own mouse and keyboard when showing their screen during a presentation or training session.
How much support time do you waste waiting for a remote desktop to reboot or watching blue bars move across the screen?
BeyondTrust's muti-session control makes you a more efficient rep. With BeyondTrust, you can control multiple remote desktops or mobile devices simultaneously.
A new tab opens for each remote session, with all the built-in troubleshooting tools and chat window for each session. You can even detatch each session window and maximize it on your monitor.
BeyondTrust supports remote desktops using multiple monitors. When you first connect to a remote desktop, you will see the primary monitor in the Screen Sharing tab.
If additional monitors are configured, you can navigate the various displays using the Display icon, a basic map of the end-user's monitors, or the Displays tab, a more detailed map of your end-user's monitors.Rather than wading through a remote computer's menus, BeyondTrust's Special Actions menu allows a support rep to access commonly used commands and menu items quickly.
Collecting a host of tools in front of you that would otherwise be spread out, this menu gives your remote support's efficiency an edge over on-site support.
Administrators can even create custom special action for tasks specific to your environment, streamlining the effort for your team to complete repetitive tasks.https://www.ttspy.com/how-to-secretly-screenshot-remotely.html
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