Fengjingye
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First of all Wholesale Soccer Jerseys China , we must define the concept of the word Attendance - It means to give, to give attention, to consider, to accept or to take in consideration a person who purchase (acquires) a product or service.
ATTENDANCE X TREATMENT
Both are two differentiated concepts and that many times are confused. Our efforts also tend to an approach, and this approach can make the difference.
Attendance
Attendance is directly connected to the businesses that an organization can or cannot do, in accordance with its norms and rules. Attendance establishes, in this way, a relation of dependence between the attendant, organization and the customer. (OAK, 1999)
Treatment
It is the way as the employee diriges himself to the customer, guiding him, conquering his affection. This, trully Wholesale Soccer Jerseys , is a work that depends exclusively on the attendant. For example: a customer who looks forks in a toy store, will not be taken care of his necessities, but, if he has been well treated and receive information on where to find the product that he looks (forks), will carry a good image of the company, and the day he will need to buy some toys, certainly will remember the toy store. All attendance must involve a good treatment however the good treatment does not guarantee the good attendance.
QUALITY IN ATTENDANCE
Basic requirements:
To know - his functions, the company, norms and procedures
To speak - to use a simple vocabulary, clearly and objective
To hear - to understand the customer
To perceive - the customer in his totality
The attendant:
The main function of the attendant is to represent the organization next to the customers, supplying information, clarifying doubts, solving problems Wholesale Jerseys Free Shipping , at last, to excuse a treatment that generates satisfaction, security and tranquility to the customer.
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